Refund policy

Return & Refund Policy

Last Updated: July 2, 2026

At Nuventra, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition
Be returned in its original packaging
Include all accessories, manuals, and components
Show no signs of wear, damage, or misuse

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Clearance or final-sale items
Gift cards
Products damaged through misuse, neglect, or normal wear and tear

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was received
The item arrived defective or damaged
The item was lost due to our shipping error

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To process your request, please include:

Your order number
Photos of the damaged item
Photos of the packaging

After review, we may offer a replacement, store credit, or refund at our discretion.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the return is due to our error.

Lost Packages

If a package is lost in transit, please contact us as soon as possible.

If tracking confirms the package has not been delivered, we will investigate with the shipping carrier and may offer a replacement or refund where appropriate.

If tracking shows the package as delivered to the address provided at checkout, Nuventra is not responsible for reimbursement or replacement.