Shipping policy

Shipping Policy

Last Updated: July 2, 2026

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-demand periods, processing times may be slightly longer than usual.

Shipping Times

Estimated delivery times vary depending on the destination:

United States: 5–12 business days
Canada: 7–15 business days
United Kingdom: 5–12 business days
Europe: 5–15 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 10–20 business days

Please note that these timeframes are estimates only and may vary due to customs processing, carrier delays, weather conditions, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, promotional free shipping offers may be available and will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking details.

Please allow 24–72 hours for tracking information to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping fees.

Delayed Shipments

Although we aim to ensure timely delivery, delays may occur due to:

Customs inspections
Carrier disruptions
Severe weather conditions
Peak shipping seasons
Public holidays

Nuventra is not responsible for delays caused by circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided, please contact us immediately. Once an order has been shipped, we may not be able to modify the delivery address.

Lost Packages

If your package appears to be lost in transit, please contact our support team.

We will work with the carrier to investigate and determine an appropriate resolution.

Packages marked as “Delivered” by the carrier are considered successfully delivered. In such cases, customers may need to contact the shipping carrier directly.